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The Mandate of UCC
The Commission is mandated to undertake a range of functions in the following areas:
- Licensing and standards;
- Spectrum management;
- Tariff regulation;
- Research and development;
- Consumer empowerment;
- Policy advice & implementation;
- Rural communications development; and
- Capacity building.
UCC is thus not only the regulator, but also a facilitator and promoter of coordinated and sustainable growth and development of Uganda’s communications sector.
Our Mission
To Become a World Class Communications Regulator.
Commissioners
The Board of Commissioners of UCC are responsible for policy formulation and guidance to the Management of UCC. The Commission is composed of six part-time commissioners and one full-time commissioner.
The Chairman is the head of Commission. The full-time commissioner is the Executive Director of UCC. The Executive Director is the head of the directorate that executes the routine tasks associated with the regulation of the Communications sector.
About Consumer Affairs
Key among UCC’s objectives is to promote consumer awareness and protect interests and rights of the consumer in the communications sector through an effective regulatory and licensing service.
UCC derives its mandate on consumer protection from the Uganda Communications Act as follows;
Section 5 (m) to promote the interests of consumers and operators as regards the quality of communications services and equipment
Section 5 (i) to receive and investigate complaints relating to communications services and take necessary action upon them.
The Consumer Affairs Office of the Uganda Communications Commission is under the Executive Directors Office. The office undertakes Consumer information, education and protection activities of the Commission.
The overall goal of UCC’s Consumer Affairs office is to position the consumer to play an active role in the communications sector development through consumer protection and awareness.
Consumer Affairs Activities
1. Managing an effective consumer complaint redress mechanism.
2. Conducting consumer awareness and education programmes.
3. Strengthening dialogue among stakeholders in the sector.
4. Conducting Consumer research
5. Promoting ICT usage.
Consumer Rights
Here below are some of the basic consumer rights and obligations of consumers of communication services.
1. Consumers’ Rights
a) Access
It is a fundamental human right for a consumer to have access to basic communications services at reasonable prices. Government and subsequently UCC have a responsibility to ensure that services are made available to all persons by adopting the right policies and that licenses issued ensure necessary roll out of services to all underserved areas and populations.
b) Information
A consumer has a right to full pre-contractual information that is clear (understandable), helpful. Adequate and accurate on the services and choices offered by a service provide / operator to facilitate making an informed choice.
Such information should include a. specification of what is and is not included in the price quoted as well as a clear statement on the quality of service to be provided.
UCC has made it a requirement on all service providers/operators that these conditions of contract be contained in a service level agreement that should be presented to each customer before the customer utilizes the service provider’s/operator’s services.
Consumers have a right to receive information to assist them in use of services.
This is particularly true among telecommunication operators who are required to provide directory assistance to customers.
Consumers have a right to have access to sector governing information.
The information referred to in this case is information on issues such as governing policies and legislation as these affect the end service available to the consumers.
Consumers have a right to have comparative information.
This information is provided to assist them in making choices between different service providers/operators, services and equipment.
c) Quality of Service
Consumers have a right to receive a service with a quality that reflects the cost of the service.
UCC has developed service quality guidelines that are required of each of the respective service providers/operators.
Consumers have a right to receive the level of quality of service that is quoted or stated by the service provider/operator in the service agreement.
It has already been pointed out that the standard of service associated with the quoted prices/charges should be made available to the customer prior to use of services.
d) Fairness
A consumer has a right to fair treatment without undue, discrimination from another consumer.
Such discrimination can take the form of denial of access to services or provision of different quality of service to different customers paying the same amount of money.
UCC requires that denial of access to services provided by an operator/service provider should only be due to delinquency of payment of dues or for non compliance with the terms and conditions of the service provider’s/operator’s service Agreement or for any other just cause.
This fairness right is also extended to consider fair treatment among groups of consumers,
Consumers have a fight to fair terms of service. This looks at the terms and conditions stipulated by the service provider/operator in the service agreements as basis of providing service. These should be fair in expectations as well as requirements.
e) Complaint
A consumer has a right to complain about quality, delay, quantity and tariff with regard to the nature of the communication service provided.
A consumer is expected to utilize or consume services knowing on what terms the service is being provided. If these terms are not met, a consumer can complain.
f) Redress
A consumer has a right to an effective system for handling of complaints. Each service provider/operator is required by UCC to set up a mechanism of resolving questions regarding services and conflicts with customers.
If a complaint is not resolved satisfactorily by the service provider/operator, the consumer can advance his/her complaint to UCC.
g) Safety and security
Consumers have a right to be provided services that are safe and secure.
A service provider/operator must ensure that all his/her equipment meets health safety requirements before use by consumers and should regularly be checked to maintain this safety. Any known health risks should be communicated to any intending or existing customer. The use of the facilities or services provided should not leave a consumer at any risk whether health or otherwise unless such risk is a result of malpractice on the part of the consumer.
h) Privacy
Every consumer has a right to privacy.
UCC has placed a confidentiality requirement on service providers/operators to ensure al’1d .maintain confidentiality of the content of all communications, whether data or al1yinformation that the service provider/operator may obtain as a result of serving a customer. This cannot be disclosed to any third party without the Commission’s written, consel’1t or by order of competent court of law.
i) Consumer Education
Consumers have a right to be educated on services being offered to them.
This education is necessary to provide them with knowledge and skills that enable them to be informed consumers.
j) Notification of Termination of Service
Consumers have the right to a notification of termination of service particularly that of a basic service or Internet access.
UCC requires that the national operator and Public Service providers of services such as Internet access service to provide prior notification to the customers and the general public of an intention to cease providing a service.
k) Representation
Consumers have a right to make representations to those delivering, regulating or governing the communications services on matters pertaining to the services offered to them and other consumer preferences.
It is for this reason that UCC regularly engages in public consultations, inviting comments/input from the public.
l) Billing Information
Consumers have a right to access billing information,
When a consumer is not happy with his/her bills, he/she can following up with the service provider / operator to discuss the details of his/her bill.
Consumer Obligations or Responsibilities
a) Prompt payment of Bills
Consumers have an obligation to pay all their bills and clear these when they are due.
b) Environmental Protection
Each consumer has a responsibility of ensuring that his/her utilization or consumption of communication services is not in a manner hazardous to the environment.
The environment is the responsibility of every individual on the planet. As an example of this responsibility, a consumer should ensure that wraps and scratch cards are disposed off safely or in the appropriate way.
c) Awareness
It is the responsibility of the consumer to be alert and to question issues such as terms and conditions of service.
Consumers should know their rights and obligation as well as finding out the other information available to them.
d) Action
A consumer has an obligation to be assertive so as to ensure that he/she and other users of the service(s) receive a Fair deal.
It is wrong for a consumer to notice a weakness in a service received or in the sector and remain silent about it.
e) Protection of Communication Facilities
A consumer has a responsibility to protect all communication equipment and Facilities within his/her vicinity
Consumer Education & Awareness Programmes
The Commission appreciates that competition in the sector has increased following the increase in number of service providers. Therefore the need to empower consumers cannot be over emphasized.
UCC believes that there is need to educate consumers to be alert of the quality of the products, and possible deficiencies in the services from the growing sector.
The Consumer Affairs Office plans, develops and conducts a countrywide series of consumer education and awareness activities through mass media and outreach programmes such as; Consumer Public Dialogues, ICT Youth Forums, Radio Talk shows, School visits and ICT Community Film shows. The activities are organized in collaboration with Consumer Advocacy Organisations.
The overall goal of these consumer awareness activities is to create and sustain awareness amongst different categories of consumers of communication services with a view of enabling them make informed decisions.
Essential issues consumers are educated on include:
a) Consumer rights and obligations
b) Redress seeking methods
c) Consumer intelligence and vigilance
d) Consumer assertiveness.
e) Communications sector trends
f) ICT developments and opportunities
Through the awareness activities, a number consumer concerns are identified, instant consumer feedback is got and dialogue between consumers, the regulator and service providers is strengthened.
UCC Licensing Regime
Following Ministerial policy guidelines of May 11th 2006 and of 20th October 2006, the Commission has developed a new Telecommunications Licensing Regime. The new regime is based on a distinction between Infrastructure Provision and Service Provision. According to the Ministerial Guidelines, infrastructure is interpreted to mean plant, equipment and systems associated with transmission, reception and switching of telecommunications (electronic) signals. A telecommunications service is taken to be the relaying of messages of any form (voice or data) over communication infrastructure between a sender and a receiver.
In recognition of developments in the telecommunications sector worldwide, Uganda Communications Commission (UCC) recognises that all the kinds of telecommunications service (voice, data and video) can be delivered over different types of technologies. Therefore the new licensing regime has been designed with technology neutrality in mind. This means that UCC does not discriminate between the types of technology that licensed providers choose to provide public communication services.
Here are the guidelines on application requirements and processing procedure for service and infrastructure licences under the new licensing regime.
In the same regard, the Commission has identified a number of resources and facilities and classified them as ‘Essential Resources and Facilities’ and all persons wishing to utilise these shall have to specifically apply for them. To date, UCC has designated the frequency spectrum, numbers and international gateway/access facilities as Essential Resources and Facilities. Here is the information on the application guidelines for Essential Resources and Facilities under the new licensing regime.
Postal and courier Licenses
To provide postal services in Uganda, a prospective provider should visit the Postal Regulation section.
Telecommunications Licenses
To provide Communications services in Uganda, one must obtain one of the following service licences:
1. Public Service Provider (PSP)
Under this, there are two types of licences available:- Public Voice and Data licence; and Capacity Resale licence
1.1. Public Voice and Data licence
This category permits holders to provide telephony and data services of any kind (mobile or fixed or both) using any technology of choice (cellular, satellite, Internet Protocol, traditional wired networks).
A holder of this licence must use capacity/facilities of a licensed infrastructure provider, or can build their own infrastructure after acquiring an Infrastructure Provider Licence. International gateway authorisation is exempted from this condition but necessary authorisation must be obtained from UCC. (see application requirements for essential resources and facilities)
1.2. Capacity Resale license
This category permits the holder to resell leased telecommunications services or capacity. Services here include the calling cards (international or re-branded local ones) and sale of telecommunications bandwidth (from local or foreign operators) to PSPs
Here is more detailed information about the Public Service Provider Licences.
2. Public Infrastructure Provider Licence (PIP)
This licence permits the holder to establish, operate and maintain infrastructure for the provision of communication services (if they are a PSP licence holder) and/or offering it commercially for use to PSPs. Private networks and networks solely established in the ISM (Industrial, Scientific and Medical) bands — 2.4GHz and 5.8GHz — are exempted from the requirement for a licence but have to adhere to the respective UCC regulations. If a private network requires the use any of the Essential Resources and Facilities, it shall have to first apply to the Commission for authorisation for the same.
If the licensee wishes to use wireless means to deliver services, they need to apply and pay for frequency spectrum separately. Similarly, authorisation for International gateway/access facilities is separately assigned. (see application requirements for essential resources and facilities).
Here is more detailed information about the Public Infrastructure Provider Licences.
3. General Licence
This category of licensees does not pay licence fees but registers with UCC and subsequently receives a Certificate endorsing their operations in the sector. Under this category today, we have public pay communications networks (payphone kiosks, fax bureau and internet/cyber cafés). Such payphone service providers are also allowed to use VoIP technology within their phone shops. They are however not allowed to provide any prepaid services to the public unless they obtain the necessary licence from UCC.
For further information on the new licensing regime and other licensing related issues contact UCC
Postal Service Regulation
Postal services are part and parcel of communications services in Uganda just like elsewhere in the world. They are therefore included in the Commission’s mandate to license, monitor, inspect, regulate and ensure general improvement and equitable distribution of communications services in the country; in accordance with the provisions of the Uganda Communications Act of 1997. Hence this Act requires all operators in the Ugandan postal sub-sector to obtain an Operator’s Licence issued by the Commission.
The Ugandan postal sub-sector comprises one Major Operator and twenty five(25) Courier firms licenced as Minor Operators. The latter category includes Bus and other Transporters engaged in the conveyance and distribution of documents and parcels.
The Major Operator’s licence carries the obligation to offer a universal postal service in the country. This implies the supply to all citizens of Uganda, of quality basic postal services, at affordable prices. These include both the reserved and postal remittance services.
UCC is in the process of developing appropriate programs, including the Rural Communications Development Fund (RCDF), aimed at carrying out the Universal Service Obligation.
In addition to the existing Communication (Postal Service) Regulations 2005, the process by the Government of issuing a National Postal Policy is already at an advanced stage. Both documents are intended to guide all the players in the postal sub-sector.
Service Standards
As a step towards the realisation of the Universal Service Obligation, the Commission has developed minimum postal service standards expected from the National Postal Operator. These are periodically reviewed in accordance with the Major Operator’s Licence issued to Uganda Post Ltd (UPL).
Mail is normally delivered into the addressee’s private Post Office Box rented at a Post Office; and the current mail delivery targets set for UPL are as follows:-
Service Standards |
|
Mail Posted Before Noon | Expected Delivery Time (i.e. No. of hrs after time of posting) |
For delivery within the same Head Post Office area | 12 |
For delivery from a Head Post Office to all Departmental Post Offices within the same postal region | 12 |
For delivery between a Departmental Post Office (DPO) and a Postal Agency in the same DPO area | 24 |
Delivery between the Kampala GPO and any other Head Post Office | 8 |
International mail | Same as local after clearance from the international port of entry (e.g. Airport) |
Broadcasting
The Broadcasting Policy
Code of Practice for Broadcasting
National Electronic Media Performance Study Report (North & Eastern Regions)
Movie Distribtuion and Exhibition Release Guidelines
Regulations for Film Distributors
Renewal forms
Application for License as a Distributor
Application for License as an Exhibitor
Application for License of Premises
Spectrum
Spectrum Management is essential for maintaining access to radio spectrum to all users. The office of SM is responsible for the frequency planning; coordinating allocations assignments, regulating and administering of the use of radio frequencies; and the monitoring and enforcement procedures.
It is further responsible for establishing regulations, frequency fees structure, technical parameters and standards governing the use of each band ensuring that current international regulations are met.
Frequency Allocation Strategies
The use of radio spectrum is critical to Uganda’s communications and indeed the country’s economy. The use of radio frequency spectrum is constantly increasing with new services in the market to the advantage of technological changes.
UCC is putting in place spectrum management policies that must be flexible and responsive to the needs of the market, recognising that each class of spectrum user has different requirements. For example, promoting the use spectrum -efficient technologies, such as narrow band transmission, trunking between cells with high mutual traffic loads and digital signalling, can sometimes relieve crowding in the mobile radio frequencies.
The rise of competition in the restructured telecommunications and broadcasting sectors in Uganda is presenting new challenges in the way the radio frequency spectrum is manage
Here below are some useful links related to Spectrum Management at UCC
- Assignment Status of Frequency Bands as of July 2016
- National Table for Frequency Allocations
- Guidelines for use of 5.8 GHz ISM band
- Technical Forms for Two-Way Radio Communication
- VSAT Authorization Requirements
- Spectrum Policy Guidelines
- Radio Station Inspection Framework
List of Licensees
About Economic Regulation
Economic Regulation is broadly defines as the imposition of rules and penalties by governments specifically to modify the economic behaviour of industries – W.T Stanbury
The Communications Act mandates the UCC to execute this role in the Communications sector through various functions stipulated in the Communications Act. The functions include;
- The establishment of a tariff system to promote consumer well being and fair competition
- the promotion of competition
- the regulation of interconnection and access systems
- the licensing, monitoring and regulation of communication services
- Promotion of equitable access to communications services
- Provision of policy advice to the minister responsible for communications
The Commission executes the said functions through a specialist unit, the Economic Regulation Unit, in the Department of Competition & Consumer Affairs. The unit leads the Commission in all economic and commercial practices in the execution of its mandate. Specifically, the Unit is responsible for;
- Interconnection Regulation
- Tariff Regulation (should include advertising and miss selling services)
- Industry and Market Performance Reviews
- Market Definition and Market Power Assessments for Competition Regulation
- Business and Economic appraisal of licensing frameworks and applications
- Assessment of Mergers, Acquisitions and License transfers
Advertising and Mis-selling
Overview
In addition to our role in tariff regulation, the UCC has a duty to further the interest of communications service consumers by establishing regulatory instruments that protect them from mis selling of communications services.
Mis selling of communication services may take the form of;
- Non disclosure of information deemed central to the purchase decision
- Price understatements
Mis selling results into diminished customer experience, financial loss and as well undermine industry wide confidence. In the absence of a national advertising code of practice, the Commission, in consultation with the communications industry, broadcasters, consumer associations and thought-leaders in the a code of advertising practice for communication services. The code sets standards pertaining to issues like;
- Honesty and truthfulness
- The use of price comparisons and quality comparisons in advertising campaigns
- The use of hyperbole and puffery in advertising communications
- Use of words like “new” and “free” in advertising campaigns
- Disparagement of competing products
- The use of testimonials
- Protection of consumer privacy in advertising campaigns
In addition the Commission also responds to “Frequently Asked Questions” on emerging product themes and campaigns. Below is the list of recent product comparisons and service FAQs published by the Commission;
- Comparative Domestic Courier Rates and FAQs – August 2011
- Mobile Broad band FAQs and comparative rates – July 2012
- Telephone Promotion FAQs – Nov 2012
Tariffs
Amongst other functions, the Communications Act, Cap 106, Laws of Uganda mandates the UCC to “establish a tariff system to protect consumers from excessive tariff increase and avoid unfair tariff competition”.
In pursuance of this mandate, the Commission establishes pricing frameworks within the various markets that it regulates. Regulatory pricing regimes take the following forms;
- the price cap regime in reserved postal and other basic services
- tariff reviews and approvals regimes prevailing in markets like retail voice and data prior to their launch
- Whole sale reference rates like wholesale infrastructure and termination markets
- Continuous reviews of existing tariffs
The choice of regulatory tariff decisions is based on;
- Level of competitiveness in the relevant market based on market structure, conduct of players and overall market performance.
- Impact on short and long term consumer well being.
- Consideration of the overall government social welfare/ universal access policies
Post and Courier FAQs
Mobile Broad band FAQs
Telephone Tariff FAQs
Rates (courier, voice and data)
Mobile money
Fixed Interest rates
Competition & Merger Reviews
Competition Regulation
The Economic regulation Unit is charged with providing leadership in matters pertaining to the promotion of competition in the Communications market as mandated by sections 2(e) and 4 (s) of the Communications Act and subsequent Fair Competition Regulations 2005.
The primary goal of the function is to promote short and long term consumer interest through competition.
The Commission’s competition regulation practice follows the four step methodology shown below;
- i) Market definition – See telecommunications market definition 2009
- ii) Market Power and dominance assessment based on market structure, Conduct and Performance Analyses –See market Power Assessment in telecommunications 2009
- iii) Application of ex ante and ex post anti competitive restraints
Market Definition
MARKET DEFINITION AND SIGNIFICANT MARKET POWER ASSESSMENT OF THE TELECOMMUNICATIONS AND BROADCAST SECTORS
Introduction
The Uganda Communications Act of 2013 mandates the Uganda Communications Commission (UCC) to among other functions;
- Regulate rates and charges for communication services with a view to protect consumers from excessive tariffs and unfair competitive practices – see section 5 (e) of the Act.
- Promote competition including the protection of operators from acts and practices of other operators that are damaging to competition and facilitate entry of new and modern systems – see section 5(n) of the Act
In the pursuit and achievement of the functions highlighted, the UCC conducts and implements regulatory interventions in the retail and wholesale markets, defines and assesses the markets it regulates, and investigates abuses therein. In addition, the UCC evaluates mergers, acquisitions and license transfers for anti-competitive practices.
In the last four years, since the last high level market definition was conducted, there have been many new, innovative and industry changing developments in the communications sector. These changes have included: convergence of broadcast and telecommunications technologies; introduction and establishment of new business models; the growing importance of Next Generation Technologies; and mergers and acquisitions, to name just a few. These new developments in the communications sector, and their impact on the degree of effective competition therein, have compelled the UCC to define the structure, and assess the competitive conduct and performance in the various markets and sub-markets it regulates.
Objectives
For UCC to appreciate the impact of these new developments and innovations on the degree of effective competition within the communications sector, it was therefore necessary and urgent to undertake a Market definition and Market Power Assessment study. Consequently, in June 2014 the Commission contracted CARTESIAN, a consulting company, to undertake a market definition and market power assessment study of the telecommunications and broadcast markets in Uganda. The key objectives of this study were:
- Conduct product and or geographical supply and demand side substitutability analyses, hypothetical Monopolist tests, and apply other relevant universally accepted tests in identifying and defining relevant markets.
- Undertake market power assessments in each of the identified relevant markets
- Advise on the regulatory treatment and or potential remedial actions to address any and or all anti-competitive issues and or market failures observed in the assessed markets
- Provide a framework to review and handle the competition concerns that arise whenever there are Mergers and or Acquisitions in the communications sector
Call for Comments
The Uganda Communications Commission now invites the general public, licensees and other stakeholders in the Telecommunications and Broadcasting sectors to provide comments on this Final report. Comments will be accepted for either a part or the whole Report.All comments should be emailed to [email protected] no later than 30th June 2015.
UCC Market Definition and Market Power Assessment
This document summarises Cartesian’s activities in the definition and assessment of markets in the Uganda communications sector, conducted in 2014 for the Uganda Communications Commission.
Date: 2015-06-01 Review of Uganda Communications Markets Relevant Markets Report
The purpose of this report is to define the principal markets in the Uganda telecommunications sector and assess which of these are relevant for competition assessment by the UCC.
Date: 2015-05-29 Cell Site Passive Infrastructure Market Assessment
This document sets out an assessment of whether or not there is effective competition in the market for cell site passive infrastructure within Uganda, (CSPI), particularly whether or not one or more of the tower companies and/or the mobile network operators (MNOs) have significant market power (SMP).
Date: 2015-05-29 Mobile Access, National Voice Calls and SMS
This document sets out an assessment of whether or not there is effective competition in the market for mobile access, national voice calls and SMS within Uganda, (“mobile calling and SMS market”) particularly whether or not one or more communications service providers (CSPs) have significant market power (SMP).
Date: 2015-05-29 Mobile Network Access for MVNOs
This document sets out an assessment of whether or not there is effective competition in the market for mobile network access for MVNOs, (the “MNA¡± market), particularly whether or not one or more of the mobile network operators (MNOs) have significant market power (SMP) in the supply of mobile network access to mobile virtual network operators (MVNOs).
Date: 2015-05-29 Broadband Internet Access from a Mobile Terminal
This document sets out an assessment of whether or not there is effective competition in the market for Broadband Internet Access from a Mobile Terminal within Uganda, (“mobile broadband”) particularly whether or not one or more firms hold significant market power (SMP).
Date: 2015-05-29 Mobile Platform Access for SMS-Based Applications (MPA-SMS)
This document sets out an assessment of whether or not there is effective competition in the market for mobile platform access for SMS-based applications within Uganda, (MPA-SMS), particularly whether or not one or more communications service providers (CSPs) have significant market power (SMP).
Date: 2015-05-29 Mobile Platform Access for USSD-based Applications (MPA-USSD)
This document sets out an assessment of whether or not there is effective competition in the market for mobile platform access for USSD-based applications within Uganda, (MPA-USSD), particularly whether or not one or more communications service providers (CSPs) have significant market power (SMP).
Date: 2015-05-29 Voice Call Termination on Mobile Networks
This document sets out an assessment of whether or not there is effective competition in the market for call termination on mobile networks within Uganda, (“mobile termination”), particularly whether or not one or more communications service providers (CSPs) hold significant market power (SMP).
Date: 2015-05-29 Merger and Licence Transfer Framework
This report has been prepared by Cartesian for the Uganda Communications Commission (UCC) within the context of a wider engagement concerning market definition and market power assessment.
Date: 2015-05-29 Regulatory Remedies and Safeguards
This report has been prepared by Cartesian for the Uganda Communications Commission (UCC) within the context of a wider engagement concerning market definition and market power assessment.
Date: 2015-05-29
Licensing Guidelines and Fees
UCC fees structure
Mobile-Money-Guidelines-2013
Guidelines on SMS and MMS
Quality Of Service (QOS)
Quality of Service (QoS) – “Totality of characteristics of a telecommunications service that bear on its ability to satisfy stated and implied needs of the user of the service.” (Ref. ITU-T E.800)
Network performance (NP) – “The ability of a network or network portion to provide the functions related to communications between users.” (Ref. ITU-T E.800)
Busy Hour (BH) – “The continuous 1-hour period lying wholly in the time interval concerned for which the traffic or the number of call attempts is greatest”. (Ref. ITU-T E.800)
Quality of Service Parameters
Quality of Service Performance Report, February-June 2014
Quality of Service Report for October-December 2013 – February 17 2014
Quality of Service Report for May to July 2013
Type Approval
The granting of type approval to radio communication and telecommunication equipment simply means that the equipment conforms to defined regulatory standards and requirements and is therefore least likely to cause disruptions when used in public communications networks.Type Approval Frequently Asked Questions (FAQs)
Type Approval Guidelines
Type Approval Regulations
Updated database of Type Approve Equipment
Numbering: Application forms and Guidelines
Numbering an essential element in facilitating access to and development of ICT networks. It enables call o be routed and charged as well as provide the means to identify customers and service providers in a multi-carrier environment.
Application Forms for numbering resources
Application form for allocation of codes
Application for allocation of mobile and fixed numbers
Application for allocation of National Signaling Point Codes
Application for allocation of International Signaling Point Codes
Guidelines
Short code processing requirements
The Uganda National Numbering Plan (Under review)
What you need to know about digital migration
Digital TV migration Frequently Asked Questions (FAQ)
Digital Migration-Luganda Version
Rural Communications Development Fund – RCDF
The Rural Communications development Fund (RCDF) is a Universal Service Fund (USF) to communications in Uganda. It was established in 2003 and it is administered at arms’ length by the Uganda Communications Commission (UCC).
The projects implemented by RCDF include; Internet points of presence (POP) – 76, Internet cafes – 106, ICT training centres – 78, Public payphones – 4,099, District web portals – 78, Multi Purpose Community Tele-centres (MCT) – 13, Postal projects – 45, School ICT laboratories – 708, Health ICT facilities – 174, Voice network sites – 90, Content development projects – 106, Local governance projects 2, and Other unique projects – 31.
The direct impact realised out of the projects implemented includes; 100% voice coverage at the sub county level, 100% data coverage for every district town of Uganda, teaching of Computer Studies as a subject in at least 50% of government secondary schools and basic ICT equipment in all district government hospitals.
Between 2003 and 2009, the focus of RCDF projects was on ensuring access to ICT services for the underserved areas. Subsequently, the RCDF project focus shifted to ensuring usage of ICT services
RCDF was started in the year 2003. The activities of RCDF are guided by the RCDF policy of 2001 which was rolled over for the five year period 2003 to 2007. The RCDF policy programme defined by the Policy for the five year period is as follows;
UGANDA COMMUNICATIONS COMMISSION-UCC
Head Office
UCC House
Plot 42 – 44, Spring road, Bugolobi
P.O. Box 7376
Kampala, Uganda
Tel: + 256 414 339000/ 312 339000
Fax: + 256 414 348832
E-mail: [email protected]FACTS AND FIGURES-FROM UGANDA COMMUNICATIONS COMMISSION (UCC)
The Profile is managed and Disseminated Worldwide by:
Public Opinions International
Plot 30 Suite 5, Level 4 Green Land Tower
Opposite Bank of Uganda Kampala Road
P.o Box 35297 Kampala-Uganda
Tel: 256 701 992 426
Email:[email protected]
Web: www.pubopinions.org